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Wound Care Office Administrator

2 months ago

Palm Springs, California, United States Desert Regional Medical Center Full time

Desert Regional Medical Center is a 385-bed acute-care facility recognized as a stroke receiving center and level 2 trauma center, featuring a pioneering, patient-focused Rehabilitation Services Department. Our dedicated team offers a comprehensive array of inpatient and outpatient services, including acute care rehabilitation, joint replacement and spinal surgery, neurosurgery, ICU, telemetry, step-down care, skilled nursing, as well as outpatient therapy, hand and lymphedema clinics.

Position Overview:

The Office Coordinator plays a vital role in overseeing and managing all aspects of the front office operations within the Wound Care Center.

Key Responsibilities:

The Office Coordinator, under the guidance of the Program Director, will handle daily administrative tasks of the Wound Care Center, which include but are not limited to:

  1. Utilizing computer systems for word processing, database management, basic spreadsheet functions, billing, and patient account operations.
  2. Coordinating daily workflows to ensure timely and accurate production of reports and invoices.
  3. Maintaining precise data files encompassing patient records, charges, correspondence, and business operations.
  4. Documenting daily charges and generating necessary reports for the hospital and/or Program Director.
  5. Ensuring consistent and accurate information flow and documentation for patient records, accounts, finance, and reimbursement.
  6. Demonstrating knowledge of third-party payer systems, including Medicare, Medi-Cal, commercial, PPO, and HMO systems, while assisting with patient financial counseling.
  7. Exhibiting excellent interpersonal skills to facilitate smooth communication with other hospital departments.
  8. Verifying patient insurance and managing ongoing preauthorization requirements, addressing denials promptly to maximize reimbursement.
  9. Overseeing record-keeping, collection, and transport of funds from co-pay collections.
  10. Administering the Medical Records System in collaboration with clinical staff.
  11. Staying informed about current medical records requirements for outpatient departments and applying relevant policies and procedures.
  12. Collaborating with clinic staff to develop and maintain a comprehensive medical records system that ensures patient privacy and confidentiality.
  13. Working with relevant departments and wound care physician offices to obtain necessary documentation for coding purposes.
  14. Generating correspondence to referring physicians based on chart data as directed by management.
  15. Developing and maintaining patient scheduling systems in conjunction with medical and clinical staff.
  16. Ensuring prioritized operations and effective interpersonal communications.
  17. Exhibiting proficiency in all reception and phone duties.
  18. Maintaining a tracking system for inquiries related to program marketing and growth.
  19. Assisting patients in keeping scheduled appointments through reminder calls and transportation support.
  20. Logging all pertinent caller information for follow-up and patient inquiries, ensuring timely resolution.
  21. Accurately typing and filing medical and business correspondence.
  22. Managing office supply inventory while adhering to budget constraints.
  23. Handling mail, correspondence, packages, and clinical specimens efficiently.
  24. Assisting the Program Director, Clinical Manager, and Clinical Outreach Coordinator with projects and marketing initiatives.
  25. Addressing daily operational issues through proper communication channels and recognizing when to escalate matters to management.
  26. Demonstrating strong organizational skills for prioritizing tasks and delegating responsibilities.
  27. Actively participating in program meetings and maintaining meeting minutes.
  28. Attending mandatory training and professional development opportunities to enhance skills.
  29. Providing recommendations to management regarding improvements to office functions.

Qualifications:

Required:

  1. High school diploma; some college education preferred.
  2. Previous experience in a medical office or hospital clerical role.
  3. Proficiency in word processing, database management, and spreadsheet applications.
  4. Exceptional organizational, oral, and written communication skills.
  5. Experience in medical billing is desirable.

Shift: Day

Pay Range: $21.65

Compensation is determined based on various factors, including individual qualifications and experience.

Desert Regional Medical Center is committed to compliance with federal, state, and local laws regarding mandatory vaccination of its workforce. Proof of vaccination or an approved exemption may be required prior to employment.

Employment practices will not be influenced by an applicant's or employee's race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in undue hardship.