Operations Support Specialist
7 hours ago
At GreatAmerica Financial Services, we're seeking a highly skilled Operations Support Specialist to join our team. This fast-paced, customer-facing role requires a strong focus on accuracy and relationship-building. As an Operations Support Specialist, you'll be responsible for facilitating and executing customer financing programs, processing incoming requests, and maintaining accurate records. This role is ideal for individuals with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.
- Administer prompt, accurate, and consistent information that meets or exceeds quality metrics.
- Manage daily communication flow with customers through various platforms, including credit decisions, agreement creation, and account research.
- Establish direct working relationships with customers to support current and future business needs.
- Maintain detailed notes to support transactional communication and manage customer program information.
- Compute rate calculations based on expert-level knowledge of rate economics and procedures.
- Communicate complex concepts in simple terms to resolve problems and establish understanding of solutions.
- Demonstrate proficiency in GreatAmerica systems to complete unique process requests.
- Identify trends with customers and collaborate with sales teams to implement solutions.
- Act as an extension of the customer's organization when interacting with the customer's end-user.
- Provide The GreatAmerica Experience with a high-level understanding of other functions to deliver solutions and complete various tasks to support customers.
- Associates degree or Bachelor's degree in Business, Marketing, or related field preferred or equivalent education/experience.
- 1 year of customer service experience or experience in the financial services industry preferred.
- Competitive compensation.
- Monthly bonuses for eligible employees.
- 401(k) and company match.
- Annual profit sharing.
- Paid time off.
- Paid parking.
- Service awards.
- Hybrid work arrangements.
- Business casual environment.
- A strong organizational culture focused on our greatest asset: you.
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Desktop Support Specialist in Cedar Rapids
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Cedar Rapids, Iowa, United States Virtual Service Operations Full timeOpportunity OverviewVirtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop & Depot Support Specialist in Cedar Rapids, Iowa.ResponsibilitiesProvide workstation software break-fix supportPerform IMAC (Install, Move, Add, and Change) tasks for PCsImage loads and asset recoveryManage orderly...
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Cedar Rapids, Iowa, United States Altorfer Full time{"title": "Desktop Support Specialist", "description": "Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Altorfer. In this role, you will provide technical support to our employees, troubleshoot computer issues, and ensure the smooth operation of our IT systems.Key ResponsibilitiesProvide tier 1 support to employees,...
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IT Desktop Support Specialist
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IT Support Specialist
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IT Support Specialist
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Medical Support Specialist
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Cedar Rapids, Iowa, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the success of our plasma collection operations.Key ResponsibilitiesDetermine donor eligibility to...
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Medical Support Specialist
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Cedar Rapids, Iowa, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors and employees.Key ResponsibilitiesDetermine donor eligibility to donate plasma, including proper management of informed...
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Medical Support Specialist
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Cedar Rapids, Iowa, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors and employees.Key ResponsibilitiesDetermine donor eligibility to donate plasma, including proper management of informed...
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Medical Support Specialist
4 days ago
Cedar Rapids, Iowa, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors.Key ResponsibilitiesDetermine donor eligibility to donate plasma, including proper management of informed consent, AIDS...