Technical Support Specialist
6 days ago
About the Job:
">We are seeking a skilled Technical Support Specialist to join our team at ZipRecruiter. As a Field Engineer Technician, you will play a crucial role in maintaining the integrity of all computer workstations and associated technology within our office building.
">Job Responsibilities:
">- Troubleshoot Tier 1 Field Engineering tickets in person or remotely
- Assist personnel with installation, configuration, and ongoing usability of end user hardware and software
- Image (PC/macOS) laptops
- VOIP softphone troubleshooting/triaging
- Provisioning/Deprovisioning of end user accounts and equipment
- Troubleshooting VPN, printers, conference room technology, and dashboard TVs
- Set up A/V equipment and assist with monitoring of large scale meetings
- Maintain inventory management system
- Server room, conference room, and storage room upkeep
- Assist with moving workstation technology
- Facilitate IT related training during New Hire Orientation
Requirements:
">- Willing and able to commute onsite to our Santa Monica office 5 days a week
- 1 or more years of helpdesk, technical support, or customer support experience
- Exhibit working knowledge of both Windows and macOS
- Bachelors degree in Computer Information Systems or a related field
Compensation and Benefits:
">The estimated salary for this full-time position is $24.50-$30.25 per hour. We offer a hybrid work environment, allowing most US-based positions to be performed remotely. Our total compensation package includes equity, bonuses, commission, and other forms of compensation, as well as a full range of medical, financial, and other benefits.
">About Us:
">ZipRecruiter is the fastest growing employment marketplace, having helped over 1 million businesses and 100 million job seekers find their next perfect match through partnerships with the best job boards on the web, curated email alerts, award-winning mobile apps, and the world's best search algorithm for jobs.
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