Technical Support Specialist

6 days ago


Santa Monica, California, United States ZipRecruiter Full time

About the Job:

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We are seeking a skilled Technical Support Specialist to join our team at ZipRecruiter. As a Field Engineer Technician, you will play a crucial role in maintaining the integrity of all computer workstations and associated technology within our office building.

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Job Responsibilities:

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  • Troubleshoot Tier 1 Field Engineering tickets in person or remotely
  • Assist personnel with installation, configuration, and ongoing usability of end user hardware and software
  • Image (PC/macOS) laptops
  • VOIP softphone troubleshooting/triaging
  • Provisioning/Deprovisioning of end user accounts and equipment
  • Troubleshooting VPN, printers, conference room technology, and dashboard TVs
  • Set up A/V equipment and assist with monitoring of large scale meetings
  • Maintain inventory management system
  • Server room, conference room, and storage room upkeep
  • Assist with moving workstation technology
  • Facilitate IT related training during New Hire Orientation

Requirements:

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  • Willing and able to commute onsite to our Santa Monica office 5 days a week
  • 1 or more years of helpdesk, technical support, or customer support experience
  • Exhibit working knowledge of both Windows and macOS
  • Bachelors degree in Computer Information Systems or a related field

Compensation and Benefits:

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The estimated salary for this full-time position is $24.50-$30.25 per hour. We offer a hybrid work environment, allowing most US-based positions to be performed remotely. Our total compensation package includes equity, bonuses, commission, and other forms of compensation, as well as a full range of medical, financial, and other benefits.

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About Us:

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ZipRecruiter is the fastest growing employment marketplace, having helped over 1 million businesses and 100 million job seekers find their next perfect match through partnerships with the best job boards on the web, curated email alerts, award-winning mobile apps, and the world's best search algorithm for jobs.



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