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Customer Experience Coordinator

1 month ago


Santa Monica, California, United States Kixie Web, inc. Full time
Job Summary
We are seeking a highly skilled Customer Success Specialist to join our team at Kixie Web, inc. in Santa Monica.
This is an exciting opportunity for a motivated individual to grow professionally and gain experience in client-facing roles.
The ideal candidate will have excellent communication skills, be able to work independently, and have a strong passion for problem-solving.

About the Role
This position is responsible for providing exceptional customer support via phone, Zoom, tickets, and chats. The successful candidate will work closely with internal teams to resolve issues and manage them through to resolution.
Key responsibilities include communicating with customers, assisting with problem-solving, and maintaining relationships to ensure customer success.
Additionally, this role requires working cross-functionally within the company to communicate with all stakeholders in customers' success.

Required Skills and Qualifications
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong problem-solving skills and attention to detail
Familiarity with CRM tools like Pipedrive, Salesforce, and Hubspot
Data-driven approach to work
Passion for learning new things and staying up-to-date with industry developments

Benefits
$47,000 - $62,000 per year salary range
Health, dental, and vision benefits
401K plan
Unlimited PTO after 90 days
Nespresso coffee machine
Fun and hardworking atmosphere
Reserved parking garage near the office