Customer Experience Champion

1 week ago


Santa Monica, California, United States Kixie Full time

We're revolutionizing sales teams' connections with customers through cutting-edge voice and SMS technology at Kixie. Our innovative product integrates seamlessly with leading CRMs, empowering sales and support teams to work smarter, communicate better, and achieve more - all in less time.

Ambition, Community, Teamwork, and Transparency define us at Kixie. We foster a collaborative, innovative, and supportive environment where every team member's contribution impacts our success. If you thrive on challenges, find joy in solving meaningful problems, and seek to be part of a fast-growing B2B startup, then Kixie is where you belong.

We're looking for a Technical Support Representative to handle complex inbound support inquiries. If you have experience with webhooks, APIs, firewalls, networks, 500 errors, bug replication, and more, we'd love to interview you.

The ideal candidate demonstrates strong interpersonal skills, patience, and optimism, good technical skills/instincts, and the ability to learn our tech/product independently and quickly. This self-starter must maintain a consistent work ethic, especially when unsupervised.

Key Responsibilities:
  • Communicate with customers via phone, email, and chat
  • Be the first point of contact for customer questions and issues, working with internal teams to solve problems and manage them to resolution
  • Collaborate with stakeholders to ensure customer success
  • Drive adoption and expansion of Kixie products by highlighting feature opportunities, educating customers on best practices, and creating relevant strategies
  • Develop automated learning resources for new clients
  • Conduct screen-shares, workshops, and training sessions to help customers achieve their business goals and advance their careers
  • Maintain relationships with customers to understand and meet their needs

Pursuing this role means being part of an innovative company that values employee growth and development. As a Technical Support Representative, you'll enjoy:

  • A salary range of $52k base - $66k OTE per year
  • Unlimited PTO
  • Medical/dental/vision insurance
  • Nespresso coffee
  • A fun, hardworking atmosphere
  • Lifelong learning opportunities in tech startups and CS skills
  • Reserve parking garage and proximity to Santa Monica Beach

Kixie is proud to be an Equal Opportunity Employer. We celebrate diversity, foster inclusivity, and are committed to providing an equitable workplace where all employees feel valued and supported.



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