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Sales and Service Director

2 months ago

Canoga Park, California, United States Sephora Full time
About the Role

We are seeking a highly skilled and experienced Sales and Service Leader to join our team at Sephora. As a Sales and Service Leader, you will be responsible for implementing sales and service experiences that meet Sephora's standards, supporting and coaching team members in selling, service, and operations, and executing our client service model and sales strategies to drive customer engagement.

Key Responsibilities
  • Implement Sales and Service Experiences: Develop and implement sales and service experiences that meet Sephora's standards, ensuring a seamless and exceptional customer experience.
  • Support and Coach Team: Provide guidance and support to team members in selling, service, and operations, helping them to excel in their roles and achieve their goals.
  • Execute Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement and loyalty.
  • Ensure Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment and upholding Sephora's values.
  • Ensure Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success and drive business growth.
Qualifications and Experience
  • Prior leadership experience, preferably in retail sales or services.
  • Passion for client service and teamwork.
  • Strong communication skills, ability to multitask.
  • Resilience and adaptability to changing store priorities.
  • Flexible availability to work during peak retail hours.
  • Consistent and reliable attendance.
  • Ability to lift and carry up to 50 pounds.