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Strategic Account Coordinator

1 month ago

Plymouth Meeting, Pennsylvania, United States L2 Brands Full time
About L2 Brands

L2 Brands is a leading designer, manufacturer, and marketer of high-quality, custom-logo apparel, headwear, and home décor serving the large and growing Collegiate, Resort/Destination, Golf, and Corporate markets. For over 30 years, L2 Brands, through its League, Legacy, Ouray, and Locale lifestyle brands, has created premium customized products that connect consumers with the schools, traditions, destinations, and workplaces they identify with and love.

Job Summary

We are seeking a highly skilled Strategic Account Coordinator to join our team. The successful candidate will be responsible for managing order fulfillment for strategic accounts, developing an understanding of school-level preferences, logos, and marks, and ensuring data integrity between L2 product information and customer product information.

Key Responsibilities
  • Manage order fulfillment for strategic accounts, including EDI and non-EDI orders
  • Develop an understanding of school-level preferences, logos, and marks to ensure the best art is created for customer orders
  • Ensure data integrity between L2 product information and customer product information by managing weekly item maintenances
  • Troubleshoot all order entry and order processing issues for L2 strategic accounts
  • Assist with large order uploads or upgrades into L2's proprietary order management system
  • Review weekly open order reports and provide status updates to customers on various details of those orders
  • Assist with onboarding vendor compliance accounts and ensure that orders are fulfilled complete, on time, and comply with requirements/avoid chargebacks
  • Identify and communicate priority POs to L2 production management for order fulfillment
  • Investigate customer complaints, determine the cause of any errors, and take necessary steps to correct, while keeping the customer's best interest in mind
  • Research and resolve chargebacks, return requests, and shipping discrepancies
  • Provide excellent service to internal and external customers to improve quality of service, productivity, and profitability
  • Summarize large point of sale data sets in weekly reports for sales management
Requirements
  • Bachelor's degree
  • 2+ years of experience in a key account management or data analysis-driven capacity
  • Proficiency in Microsoft Office Suite, including advanced Excel skills and highly adept in v-lookup and pivot table Excel functionality
  • Highly skilled in data analysis, business intelligence reporting, PLM, and CRM experience
  • Must be a self-starter, comfortable working in a fast-paced, high-change environment in constant evolution
  • Apparel industry experience a plus