HVAC Operations Manager
4 days ago
Job Summary:
Carrier is seeking an experienced HVAC Operations Manager to lead our Commercial Area team in Philadelphia. This role is responsible for growing the market share of our business in focus areas through new business development and strategic planning.
Key Responsibilities:
- Lead Operations team in execution of sales commitments and work orders
- Partner with sales organization to develop and execute strategic plan to drive market growth in assigned area
- Accountable for technician productivity, order completion, and customer retention
- Maintain client relationships based on professional credibility and product knowledge
- Identify and participate in industry organizations, trade shows, and events to promote the company, products, and services
- Collaborate with internal teams to ensure alignment with customer needs and expectations
- Forecast, monitor, and document financial performance against plan
- Maintain culture of safety and continuous improvement
- Ensure customer satisfaction by on-time performance and delivery to customer commitments
Requirements:
- Bachelor's degree with 4 years Operations work experience or High School Diploma with 8+ years' Operations work experience
- 3+ years' experience in direct report management
- Ability to travel up to 10% of the time
Preferred Qualifications:
- Customer-centric mindset
- Proactive and able to balance multiple priorities
- Able to build strong relationships across industries and functions
- Excellent communicator – oral, written, etc.
- Competent understanding of financial and accounting principles
- 5+ years' experience in HVAC operations leadership
- Strong experience in Microsoft Office Suite, Salesforce, and SAP
Equal Opportunity Employer:
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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