Desktop Support Specialist

3 weeks ago


Wayne, New Jersey, United States Tata Consultancy Services Full time
Job Description

We are seeking a highly skilled Desktop Support Engineer to join our team at Tata Consultancy Services.

Key Responsibilities
  • Asset Management: Configure, deploy, and track laptops, desktops, docking stations, mobile phones, iPads, iPods, monitors, printers, keyboards, and mice for corporate users and retail stores.
  • User Support: Assist users in resolving issues using proper processes and provide information on incident tracking and service request status.
  • Equipment Deployment: Deploy and ship equipment to stores and users as needed.
  • Technical Expertise: Possess strong knowledge of Windows OS and iOS devices, with installation support for standard software and proposal of processes for new application requests.
  • Troubleshooting and Incident Management: Utilize technical troubleshooting skills to resolve issues and manage incidents.
  • Customer Service: Provide excellent customer service skills to handle Techbar operations.
  • Business Relationship Management: Possess a strong understanding of EUC environment and manage business relationships.

Requirements: 4 years of experience in desktop support, with a strong understanding of Windows OS and iOS devices.


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