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Customer Service Representative for Insurance

2 months ago

Santee, California, United States Michael Clinkenbeard-Farmers Insurance Agency Full time
Job Overview

Are you known for your reliability and positive demeanor? Do you thrive in a fast-paced environment where your contributions matter?

We are seeking a dedicated Farmers Insurance Customer Service Representative to become an integral part of our team at Michael Clinkenbeard-Farmers Insurance Agency.

This role is essential in assisting our agents and ensuring efficient office operations. As a Customer Service Representative, your responsibilities will encompass a variety of customer service functions, such as:

  • Handling incoming calls with professionalism and courtesy, directing inquiries to the appropriate personnel.
  • Welcoming clients and visitors, ensuring they receive prompt attention.
  • Communicating with clients through email correspondence.
  • Collaborating with clients to gather necessary documentation within set timelines.
  • Processing insurance certificates accurately.
  • Sending friendly reminders to clients regarding payments.
  • Assisting in managing deadlines effectively.
  • Providing support for basic customer inquiries while delivering exceptional service.
  • Maintaining and updating client records as needed.

Ideal Candidate Profile:

  • Must obtain a Property and Casualty license within 60 days of employment.
  • High school diploma or equivalent is required.
  • Prior experience in customer service, preferably in an office setting.
  • Exceptional organizational skills and attention to detail.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office Suite.
  • Able to follow directions from multiple team members.
  • Dependable and punctual.

Benefits Offered:

  • Competitive hourly salary with bonus potential.
  • Health, vision, and dental insurance.
  • Comprehensive training provided.
  • Standard Monday to Friday work schedule.
  • Opportunities for career advancement.
  • Tuition reimbursement available.