Guest Services Coordinator

2 weeks ago


Parsippany, New Jersey, United States Remington Full time
Position Overview

Key Responsibilities
  • Oversee the staffing of front office personnel, which includes the recruitment, training, supervision, and scheduling of front desk agents, supervisors, and support staff.
  • Possess a comprehensive understanding of the roles and responsibilities of Front Office staff, with the ability to perform any of their duties as needed.
  • Effectively manage and utilize the MICROS system at the front desk, ensuring accurate handling of all transactions.
  • Review and address AM and PM discrepancy reports with precision.
  • Facilitate communication with the Housekeeping and Engineering Departments regarding guest room statuses, requests, and maintenance issues, ensuring timely processing of guest inquiries.
  • Welcome guests with professionalism, managing check-in and check-out processes efficiently while addressing their questions and needs.
Location Insights

Located in a prime area, the hotel is easily accessible and situated near major business hubs and corporations, making it ideal for business travelers.

Candidate Profile

Desired Qualifications
  • Ability to maintain composure while assisting demanding or dissatisfied guests.
  • Strong work ethic and proactive approach.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays.
  • A team player who is dedicated to creating exceptional experiences for guests.


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