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Reception Team Leader

2 months ago

Parsippany, New Jersey, United States Remington Full time
Job Overview

Key Responsibilities
  • Oversee the staffing of front office personnel, which includes recruiting, hiring, mentoring, training, and scheduling front desk staff, guest service representatives, bell staff, concierge personnel, and PBX operators.
  • Possess a thorough understanding of the roles and responsibilities of Front Office staff and be prepared to perform any of these duties as needed.
  • Effectively manage and utilize the MICROS system at the front desk, ensuring accurate handling of all daily transactions, including less frequent operations.
  • Review AM and PM discrepancy reports with precision.
  • Coordinate with Housekeeping and Engineering Departments regarding guest room statuses, requests, and maintenance needs, ensuring timely processing of guest inquiries.
  • Welcome and engage with guests in a friendly manner, efficiently managing check-in and check-out processes, addressing inquiries, and assisting with various guest needs.
Location Insights

Our establishment is conveniently situated, providing easy access to major transportation hubs and business districts, making it an ideal choice for both leisure and business travelers.

Candidate Profile

Desired Attributes
  • Ability to maintain composure while dealing with high-pressure situations and dissatisfied guests.
  • Strong work ethic and self-motivation.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays.
  • A team player who is dedicated to delivering exceptional experiences for our guests.