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Front Office Team Leader
2 months ago
Key Responsibilities
- Oversee the staffing of front office personnel, which includes recruiting, hiring, mentoring, training, and scheduling front desk agents, front office supervisors, guest service aides, concierge staff, and PBX operators.
- Possess a comprehensive understanding of the roles and responsibilities of Front Office staff and be prepared to perform any of these duties as necessary.
- Effectively manage and utilize the MICROS system at the front desk, ensuring accuracy in all daily transactions, including those that are less frequently executed.
- Review and verify AM and PM discrepancy reports with precision.
- Coordinate with Housekeeping and Engineering Departments regarding guest room statuses, requests, and maintenance needs, ensuring efficient processing of guest inquiries.
- Welcome and engage with guests in a friendly manner, efficiently checking them in and out of the hotel, addressing their questions, and assisting with their needs.
Our establishment is strategically located to serve both leisure and business travelers effectively. We are situated within a short distance from major corporate hubs and offer convenient access to local attractions.
Candidate Profile
Desired Attributes
- Ability to maintain composure while managing high-pressure situations and addressing guest concerns.
- Strong work ethic and self-motivation.
- Flexibility to work varied schedules, including evenings, weekends, and holidays.
- A collaborative spirit and a passion for delivering exceptional guest experiences.