Hotel Front Desk Representative

3 days ago


Seattle, Washington, United States Comfort Inn Full time
Hotel Front Desk Clerk Job Description

We are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at Comfort Inn. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Guest Check-In/Check-Out: Welcome and register guests, provide keys and room numbers, and record credit card information.
  • Account Management: Ensure all hotel guest account information is accurate and up-to-date.
  • Customer Service: Answer incoming calls and questions about guests' needs, mitigate customer complaints as needed, and provide assistance with room bookings, rates, and amenities.
  • Collaboration: Work with the housekeeping staff to ensure rooms are ready for new guests.
Requirements:
  • Education: High school graduate, GED recipient, or equivalent.
  • Experience: 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
  • Skills: Strong customer service skills, interpersonal skills, organizational skills, and time management skills.
  • Technical Skills: Working knowledge of Microsoft Office and reservation management systems.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Comfort Inn.



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