Hotel Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at Comfort Inn. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Manage guest account information, ensuring accuracy and up-to-date records.
- Collaborate with housekeeping staff to ensure rooms are ready for new guests.
- Mitigate customer complaints and resolve issues in a professional and courteous manner.
- Answer incoming calls and respond to guest inquiries regarding room bookings, rates, amenities, and special requests.
- Welcome, register, and check-in guests, providing keys and room numbers, and recording credit card information.
Requirements:
- High school graduate or equivalent.
- Experience answering telephone calls and resolving stressful situations.
- 1 year of experience in the hospitality industry, preferably as a hotel front desk agent or guest service specialist.
- Working knowledge of Microsoft Office and reservation management systems.
- Strong customer service, interpersonal, organizational, and time management skills.
About Comfort Inn:
We are a leading hotel chain committed to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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