Customer Service Manager

1 day ago


Lake Worth, Florida, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Public Storage. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our storage facilities.

Key Responsibilities
  • Provide top-notch customer service to our clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Conduct daily storage unit inspections to ensure inventory and availability, and make recommendations to improve customer satisfaction.
  • Audit cash drawers and make bank deposits, maintaining accurate records and ensuring compliance with company policies.
  • Develop and implement strategies to increase customer satisfaction and retention, working closely with the sales team to drive revenue growth.
  • Collaborate with the operations team to identify areas for improvement and implement process changes to enhance efficiency and productivity.
Requirements
  • 2+ years of experience in customer-facing roles, preferably in a sales or service environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and retention.
  • Basic math skills and accuracy in handling cash and making bank deposits.
  • Valid driver's license and reliable transportation, with a willingness to travel between locations as needed.
What We Offer
  • A competitive hourly rate of $14.00, with opportunities for performance-based bonuses.
  • A comprehensive benefits package, including medical, dental, vision, and 401(k) with match.
  • Flexible scheduling, with opportunities to work full-time or part-time hours.
  • On-site company housing available at many locations, subject to performance and tenure requirements.
  • Professional development opportunities, including training and mentorship programs.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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