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Administrative Reception Specialist

2 months ago

Wasilla, Alaska, United States Mat-Su Health Service Full time
Job Overview

Position Level
Entry Level

Work Type
Full-Time

Compensation
$20.00 per hour

Travel Requirements
None

Shift Availability
Flexible

Job Sector
Nonprofit - Social Services

Position Summary:

Mat-Su Health Services is in search of a dedicated Receptionist.

About Us: We are a Federally Qualified Health Center committed to delivering comprehensive medical, dental, and behavioral health services. Our mission is to enhance community health, one individual at a time, through accessible and affordable care, fostering a compassionate and skilled workforce. For more information about our organization and career opportunities, please visit our website.

Key Responsibilities:
To excel in this role, the individual must effectively manage the following tasks:
  • Welcome and guide all clients and visitors, ensuring they are directed to the appropriate personnel.
  • Manage incoming calls via the switchboard, directing inquiries and providing facility information in a friendly manner.
  • Handle emergency calls with appropriate urgency and direct them to the necessary staff.
  • Assist in managing crises by coordinating with medical and clinical staff to address the needs of clients.
  • Schedule appointments for both new and returning clients, ensuring alignment with insurance and payer requirements.
  • Facilitate follow-up and internal referral appointments as necessary.
  • Maintain an accurate and up-to-date appointment schedule in collaboration with the Practice Manager and healthcare providers.
  • Generate daily scheduling reports.
  • Inform clients about initial visits and treatment options.
  • Collect and verify demographic information efficiently.
  • Communicate preauthorization requirements to clients.
  • Explain agency policies regarding payment and sliding scale options.
  • Process payments for services rendered, including self-pay and insurance co-pays.
  • Coordinate with Client Account Representatives for clients needing assistance with their account balances.
  • Manage a change fund and perform daily cash reconciliations.
  • Stay informed about payer restrictions related to provider credentials and status.
  • Adhere to compliance standards, including the Code of Conduct and agency policies, as part of regular performance evaluations.
Work Environment:
  • Work is primarily conducted in a well-lit, climate-controlled office setting.
  • This role is considered low-risk regarding exposure to hazards.
  • Our facility maintains a non-smoking policy.
Physical Requirements:
To successfully perform the essential functions of this position, the employee must:
  • Engage in activities such as speaking, sitting, standing, bending, reaching, and lifting items up to 50 lbs. May involve driving for company-related tasks.
  • Demonstrate manual dexterity for operating standard office equipment.
  • Possess normal hearing and vision capabilities.
Employee Benefits:
  • Health, Dental, and Vision Insurance
  • Short-Term Disability Coverage
  • Life Insurance
  • Employee Assistance Program (EAP)
  • Employee Discounts
  • 401(k) Plan with Employer Match
  • Paid Time Off (PTO)
  • Observed Paid Holidays
  • Floating Holidays
  • Birthday Holiday
  • Bereavement Leave
  • Jury Duty Leave (up to 80 hours)
Equal Opportunity Employment:

Mat-Su Health Services, Inc. is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Qualifications:

Education and Experience:
  • High School Diploma or equivalent (GED).
  • Minimum of one year of experience in a medical office setting, preferably in reception, billing, or scheduling.
  • Experience with multi-line phone systems.
  • Familiarity with EMR/EHR software and Microsoft Office applications.
  • Ability to read and interpret safety rules, operational instructions, and procedural manuals.
General Requirements:
  • Clear background check (subject to DHSS background verification).
  • Current tuberculosis screening results.
  • First Aid and CPR certifications to be obtained through the agency when available.