Customer Service Operations Specialist

6 days ago


DeKalb, Illinois, United States Sonoco Full time
About Us:

At Sonoco, we have been changing the face of products and packaging since 1899. Our talented people are at the core of our growth, constantly reinventing solutions every year. Today, we are a world leader in global packaging solutions with operations in over 34 countries.

We are proud of our portfolio of brands, achievements in sustainability and industrialization, and the groundbreaking work accomplished by our people. Our company culture values innovation, collaboration, and a commitment to excellence.

This role is located in DeKalb, IL, where you will be working closely with our Customer Service Team Lead. You will be a customer advocate who shows great follow-through and can be highly productive in a fast-paced work environment.

What You'll Be Doing:

  • Handling any customer questions or concerns regarding order status and other related issues
  • Maintaining customer files both physical and in the computer system
  • Coordinating with production and ensuring orders are scheduled and all deliveries are on time
  • Quoting customers pricing, entering new customer projects, and any corrective actions
  • Preparing sample orders for sales staff and customers

Skill Requirements:

  • High school diploma or GED
  • Well-polished written communications and verbal skills
  • Two years' experience preferred within an office setting and multi-line phone system
  • Bilingual ability (English/Spanish) verbal and written skills are preferred
  • Must be proficient in all Microsoft Office tools (Excel, Work, Outlook, etc.)
  • Professional dress required for front office environment

Compensation: The annual base salary range for this role is $62,560 - $70,380. An incentive bonus is awarded to eligible employees upon attaining various business and individual goals as defined by the Company and the department leader.



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