Customer Service Representative

7 days ago


DeKalb, Illinois, United States Clear Investment Group Full time
Job Overview

We are seeking a skilled Customer Service Representative to support the daily operations of our property complex. As an Assistant Property Manager, you will play a vital role in stabilizing and revitalizing this asset.

Key Responsibilities:
  • Assist Property Managers with collection efforts to optimize revenue growth.
  • Manage property rentals through effective advertising and vacancy filling strategies.
  • Supervise staff, ensuring seamless work schedules, delegated duties, and conflict resolution.
  • Maintain open communication with residents regarding property maintenance and repairs.
  • Enforce occupancy policies and procedures to maintain a high level of resident satisfaction.
  • Prepare reports for ownership by collecting, analyzing, and summarizing key property data.
About You:
  • A minimum of 2+ years' experience in a customer-facing capacity or customer service role is preferred.
  • Strong organizational skills and attention to detail are essential.
  • Motivation for sales and excellent interpersonal communication skills are required.
  • Ability to lift up to 25 pounds and occasionally up to 50 pounds, as well as perform tasks that may require bending, stooping, or reaching.
  • Must be able to walk the property and navigate stairs safely.
  • Proficiency in Yardi Voyager and Rentcafe software is necessary.
Compensation and Benefits:

Based on experience, the estimated salary range is $45-55K per year, with opportunities for year-end and performance bonuses. Additionally, we offer health insurance, PTO, and paid holidays.



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