Customer Service Specialist

7 days ago


DeKalb, Illinois, United States Sbarro DeKalb Oasis Travel Plaza #4713 Full time

About Us

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Sbarro, a renowned food service provider with 630 eateries across 28 countries, is seeking an exceptional Customer Service Specialist to join their team at the DeKalb Oasis Travel Plaza location. With over 60 years of experience serving high-quality Italian cuisine, Sbarro has built a reputation for excellent customer satisfaction and employee experience.

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Salary: $8-$12 per hour, depending on experience and qualifications. The estimated annual salary is approximately $17,000-$25,000 based on full-time employment and assuming a 40-hour workweek.

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Job Summary:

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We are looking for a highly motivated and enthusiastic individual to provide exceptional customer service in our restaurant environment. As a Customer Service Specialist, you will be responsible for delivering an outstanding dining experience, handling customer inquiries, resolving issues promptly, and promoting our brand through positive interactions.

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Main Responsibilities:

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  • Provide exceptional customer service: greet customers warmly, take orders accurately, serve food and beverages efficiently, and maintain a clean and organized workspace.">
  • Handle customer complaints and issues: listen attentively, respond promptly, and resolve problems effectively.">
  • Promote our brand: engage with customers, promote menu items, and share information about our services and promotions.">
  • Maintain a clean and safe work environment: follow health and safety guidelines, report any incidents or hazards, and adhere to sanitation and cleaning procedures.">
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Requirements:

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  • Age requirement: must be at least 16 years old.">
  • Basic math skills: accurate cash handling, balancing transactions, and managing change.">
  • Effective communication skills: clear speaking, listening, reading, and writing in English.">
  • Teamwork and adaptability: willingness to work collaboratively, multitask, and adjust to changing situations.">
  • Previous experience: helpful but not required.">
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Benefits:

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  • Paid vacation time: earn paid time off to relax and recharge.">
  • Paid sick leave: receive paid time off for illness or injury.">
  • Employee meal perks: enjoy discounts on Sbarro menu items.">
  • Health insurance: participate in our comprehensive health insurance plan.">
  • Dental insurance: receive coverage for routine dental care.">
  • Vision insurance: get eye exams and corrective lenses covered.">
  • Critical illness insurance: financial protection for serious medical conditions.">
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Why Work at Sbarro?

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As a member of the Sbarro team, you will have the opportunity to develop new skills, build relationships with colleagues and customers, and contribute to the success of our company. We offer a dynamic work environment, competitive pay, and benefits that support your well-being. If you are passionate about delivering exceptional customer service, working as part of a team, and growing with a reputable brand, we encourage you to apply for this exciting opportunity.

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To perform this job successfully, you must be able to:

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  • Follow all health and safety laws, policies, and procedures.">
  • Deliver food orders within specified time goals.">
  • Stand for prolonged periods, walk, bend, and stoop while performing duties.">
  • Lift up to 50 pounds.">
  • Able to effectively and safely use kitchen knives.">
  • Adequate command of English language including understanding, speaking, reading, and writing.">
  • Basic mathematical skills for accurate cash handling.">


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