Tax Office Operations Manager

1 week ago


DeKalb, Illinois, United States H&R Block Full time

Seeking an experienced and organized Tax Office Operations Manager to lead our team in delivering exceptional client experiences.

About the Role

We are a dynamic tax preparation company, H&R Block, looking for a skilled professional to support our office during tax season. As a Tax Office Operations Manager, you will be responsible for ensuring daily operations run smoothly, exceeding client expectations, and providing direction for the tax office.

You won't prepare taxes in this role, so prior tax preparation experience is not required. However, you will be a vital part of the team, helping us deliver on our brand purpose-to provide help and inspire confidence in our clients and communities everywhere.

Daily Responsibilities
  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office employees and clients, ensuring quality and consistent execution that promotes the value of the H&R Block brand
  • Execute and hold all tax office employees accountable to operating procedures execution and client service experience, with escalation to the Multi-Unit Team Leader and management as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and management as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office employees are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office employees
What We're Looking For
  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Passionate, determined, resilient under stress and a will to win attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
Estimated Salary Range: $45,000 - $60,000 Per Year

This is a full-time position with a flexible schedule, ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional client experiences. If you have a customer-focused mindset, excellent communication skills, and the ability to work independently, we encourage you to apply.



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