Quality Assurance Lead

2 weeks ago

Columbia, South Carolina, United States DSJ Global Full time

The Quality Assurance Manager position is pivotal in ensuring product excellence throughout the supply chain, focusing on the establishment and maintenance of effective quality systems. This role advocates for quality adherence and fosters a culture of continuous enhancement within the organization. Responsibilities include overseeing quality assurance initiatives, ensuring compliance with ISO standards and regulations, and employing methodologies such as auditing, process assessment, and trend analysis to meet organizational goals.

Key Responsibilities

  • Champion a 'Culture of Zero' for quality within the facility, including leading the Material Review Board and conducting comprehensive Quality Training sessions.
  • Develop and uphold an ISO 9001-compliant Quality Management System at the facility level, ensuring all standards are met.
  • Utilize tools like PFMEA and DOE to identify Key Process Characteristics.
  • Enhance process capabilities (Cpk) through collaboration with equipment manufacturers and process engineering teams.
  • Maintain process capabilities utilizing tools such as Statistical Process Control (SPC) and Pre-Control, while creating inspection plans as necessary.
  • Drive improvements in process control using innovative technologies such as visual inspection systems and error-proofing techniques.
  • Work alongside plant operations to boost process efficiency and product quality, mentoring staff in root cause analysis methodologies including fishbone diagrams and fault tree analysis.
  • Provide key process metrics and deliver monthly review presentations.
  • Ensure the calibration of measurement instruments and testing equipment.
  • Address Supplier Claims promptly and assess customer claims related to plant operations.
  • Collaborate with Sales and clients on external rejections and technical challenges.
  • Lead Material Review Board meetings to implement corrective actions and manage nonconforming materials.
  • Assist in the generation of certifications, letters of conformance, or PPAP to fulfill customer requirements.
  • Oversee and mentor the QA team, including the QA Supervisor, Technician, and Engineer.
  • Engage in special projects and support the implementation of company-wide systems such as SAP Quality Management.
  • Build collaborative relationships across the organization to ensure sustained success and growth.

Requirements

  • Bachelor's Degree in Engineering with over 5 years of experience in quality management within a manufacturing context, or equivalent experience.
  • In-depth knowledge of Process Capabilities and control tools such as Statistical Process Control (SPC), FMEA, and CpK; familiarity with DOE, Camera Inspection, and Poka-Yoke is advantageous.
  • Experience with ISO 9001:2015 management systems, continuous improvement practices, and standard quality/operational excellence methodologies.
  • Strong proficiency in problem-solving tools and root cause analysis techniques.
  • Exceptional verbal and written communication skills, along with a professional demeanor and presentation style.
  • Highly driven self-starter with excellent organizational skills and the capacity to manage multiple projects in a dynamic environment.
  • Certifications such as ASQ Certified Quality Manager (CQM), Certified Quality Engineer (CQE), or Six Sigma certification are preferred.
  • Knowledge of ICEA, AEIC, UL, and ASTM testing standards is beneficial.
  • Familiarity with Lean Manufacturing principles and SAP QM is a plus.
  • Willingness to travel as required.

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