Customer Reservations Support

1 day ago

Kennedy Space Center, United States Hilton Grand Vacations Full time
Job Description

Activations Agent Job Description

Description – 
Join us and be involved in a team that brings future vacation dreams to life. The Activations Agent contacts our guests who have purchased a pre-paid vacation package and assists them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.

Key Responsibilities:
- Give the best guest experience that falls in line with our Mission, Vision and Values.
- Call package holders to book travel dates, verify details, answer questions and follow up as needed.
- Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs
- Meet performance standards for department metrics
- Sales skills required for the reselling/upselling and saving of packages
- Collecting of additional monies and fees associated with package
- Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
- Efficient in using multiple computer systems
- Ensure the privacy and security of confidential information about our guest and company
- Keeping accurate log of reservations on a spreadsheet

Why Team Members Like Working For Us:
•    Driven base pay plus monthly performance incentives
•    Day One Team Member Benefits
•    Daily Pay option
•    Sundays Off, Only Limited Saturdays
•    Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
•    Discounted Hilton hotel rates worldwide
•    Recognition Programs and Rewards
•    401(k) program with company match
•    Employee stock purchase program
•    Tuition reimbursement program

Schedule Details:
Our Activations department works Monday – Friday.  Saturdays and Holidays are based on business needs. Sundays Off.

Agents will work one of three assigned shifts.  9:00 a.m. - 5:00 p.m., 11 a.m. – 7 p.m. or 1:30pm – 9:30 p.m. 

Paid training is provided for 4 weeks and is from 9:00 am – 4:30 pm Monday through Friday. 

Qualifications

Qualifications –

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members To fulfill this role successfully, you will have the following minimum qualifications and experience:

•    High School Graduate/GED
•    A minimum of 6 months of sales experience is required and is familiar with working in performance-based sales situations.
•    2 years or more of strong customer service experience.
•    Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computers systems simultaneously.
•    Ability to multi-task and work in a fast-paced workplace 
•    Timeshare/hospitality background preferred but not required.
•    Prior experience in a phone Inbound or Outbound Call Center Environment preferred but not required

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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