Home Care Scheduler Coordinator
1 month ago
We are seeking a highly skilled and compassionate Home Care Scheduler to join our team at Stonehill Communities.
About the Role:The Home Care Scheduler will be responsible for managing all aspects of the client intake process, including establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.
Key Responsibilities:- Directs daily referral and intake calls to the Director of Health and Wellness
- Handles all telephone calls regarding scheduling coordination of caregivers to meet client scheduling needs
- Coordinates client requests for service
- Ensures that services are provided by the most qualified person available
- Notifies clients promptly if an employee is unavailable, and the coordinator will fill the absence until further scheduling can be resolved
- Has a 2-year Associate degree; preferably with a health-related or customer service focus
- Maintains a current CPR Certification
- Excellent reading, writing, grammar, organizational, and communication skills
- Must possess a thorough knowledge of federal and state regulations as they apply to team member compensation and benefits
- Must be able to respect the privacy and confidentiality of any information accessed necessary to perform job requirements; must also ascribe to the values in the Franciscan inspired mission and values statement
- Pay based on experience
- Competitive Benefit Package
- Free Wellness Center Membership
- Referral Bonus up to $1,500.00
- Scholarship & Tuition Assistance
Stonehill Communities is an EEO employer - M/F/Vets/Disabled
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