Banking Support Specialist

2 weeks ago


Coeur d'Alene, Idaho, United States Mountain West Bank Full time
About The Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Liaison at Mountain West Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Answer multi-line phone system and direct calls to the appropriate team members or departments.
  • Assist customers with their banking needs and provide solutions to their inquiries.
  • Learn and understand our bank's products and services to effectively promote and sell them to customers.
  • Process new ATM/Debit card requests and existing card requests.
  • Comply with all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
  • Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.
Requirements:
  • High school diploma or equivalent.
  • Excellent communication and customer service skills.
  • Ability to maintain strict confidentiality and handle sensitive customer information.
  • Ability to multitask and handle complex tasks efficiently.
  • Strong organizational skills and attention to detail.
  • Math skills and ability to perform basic calculations.
Preferred Qualifications:
  • Knowledge of Mountain West Bank products and procedures.
  • 6 months of customer service experience.
  • Knowledge of Jack Henry systems.
  • Previous call center experience.
Competencies:
  • Customer/Client Focus.
  • Confidentiality.
  • Technical Capacity.
  • Stress Management/Composure.
  • Thoroughness.
  • Communication Proficiency.
Work Environment:

This is a full-time position that requires the ability to work in a fast-paced environment with moderate noise levels. The physical demands of this role include sitting, using hands to finger, grasp, handle, or feel, and talking or hearing. The employee may be required to stand, walk, and lift or reach with hands and arms.

What We Offer:

Mountain West Bank offers a comprehensive benefits package, including medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.



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