Consumer Loan Operations Specialist

1 week ago


Coeur d'Alene, Idaho, United States Mountain West Bank Full time
About the Role

We are seeking a highly skilled and detail-oriented Loan Servicing Consumer Clerk to join our team at Mountain West Bank. As a key member of our operations team, you will play a critical role in ensuring the smooth processing and servicing of consumer loans.

Key Responsibilities
  • Perform routine loan maintenance duties, including processing payments, setting up and changing Automatic Funds Transfer (AFT) arrangements, and verifying the accuracy of loan documentation.
  • Provide exceptional customer service to branches and customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Process consumer loan payoffs, including completing payoff checklists and releasing collateral on paid-off loans.
  • Book and change in terms of consumer loans within 24 hours of receipt, ensuring timely and accurate processing.
  • Prepare loan documentation and change in terms within the department's stated turnaround time, maintaining high levels of accuracy and attention to detail.
  • File review and preparation of consumer loan files, identifying and addressing any exceptions or discrepancies.
  • Participate in community service activities and contribute to the bank's commitment to corporate social responsibility.
Requirements
  • High school diploma or equivalent required; relevant experience in an office environment preferred.
  • Knowledge of banking policies and procedures, with a strong understanding of loan servicing and operations.
  • Excellent organizational and time management skills, with the ability to multitask and prioritize tasks efficiently.
  • Strong attention to detail and ability to maintain high levels of accuracy in a fast-paced environment.
  • Excellent customer service skills, with a focus on providing exceptional service to branches and customers.
  • Working knowledge of Microsoft Office, including Word and Excel.
What We Offer

Mountain West Bank offers a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) retirement savings plan and paid time off. We are committed to providing a positive and supportive work environment, with opportunities for growth and development.



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