Software Support Analyst

1 day ago


Pittsburgh, Pennsylvania, United States Innovative Systems Full time
About the Role

Innovative Systems, Inc. is seeking a talented Software Support Analyst to join our Customer Success team. As a key member of our team, you will play a crucial role in providing exceptional support to our clients, ensuring their satisfaction and success with our award-winning data quality and compliance solutions.

Key Responsibilities
  • Provide technical support to clients via email, phone, and other communication channels
  • Analyze and troubleshoot software and system functionality, integrations, and product feature-function issues
  • Collaborate with other teams and departments to assist with issue identification and resolution, and to provide customer insights that aid in development of bug fixes, new product functionality, and features
  • Develop and maintain knowledge-base documentation and assist with expansion of our self-service portal and customer happiness by helping to develop top-notch training modules and videos
Requirements
  • Bachelor's degree in a STEM concentration such as computer science, information systems, engineering, mathematics, science, or other related concentration
  • Programming skill with one or more programming languages such as C, C++, C#,.Net, Java, JavaScript, HTML, XML, and/or
  • Experience with SQL databases and SQL programming language
  • Highly analytic with strong problem-solving and creative thinking skills
  • Excellent verbal and written communication skills in both English and Portuguese
About Us

Innovative Systems, Inc. is a leading provider of data quality and compliance solutions. We are committed to delivering exceptional customer satisfaction and solutions that are fast, accurate, and scalable. Our team is diverse, multi-cultural, and passionate about what we do. We offer a competitive salary, lots of time off, benefits, and opportunities for growth and development.



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