Software Support Analyst

1 day ago


Pittsburgh, Pennsylvania, United States Bizowie Full time
Job Title: Software Support Analyst

We are seeking a highly skilled and motivated Software Support Analyst to join our team at Bizowie. As a key member of our technical support team, you will play a crucial role in providing exceptional support to our customers and ensuring the smooth operation of our software systems.

Responsibilities:
  • Provide expert technical support to customers via phone, email, and chat, troubleshooting issues and resolving problems in a timely and efficient manner.
  • Develop and maintain comprehensive documentation for support procedures, complex system workflows, and system configurations.
  • Collaborate with internal teams to ensure seamless communication and effective issue resolution.
  • Stay up-to-date with the latest enhancements and changes to our software, ensuring that customers receive the best possible support experience.
  • Work closely with our development team to identify and resolve software issues, and to implement new features and enhancements.
Requirements:
  • Strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Experience with scripting languages (Perl, PHP, Ruby, JavaScript or Python), and a deep understanding of the foundations of the web (HTML, CSS, JS).
  • Experience querying and working with relational databases (MySQL/Postgres), and general familiarity with the Linux operating system.
  • Ability to work in a fast-paced environment, with a strong attention to detail and a commitment to delivering high-quality results.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional results.
  • A comprehensive training program, to ensure that you have the skills and knowledge you need to succeed in your role.


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