Lead Financial Advisor
2 weeks ago
Position Overview:
At Orlando Health, we are a collective of unique individuals dedicated to providing assistance, healing, and hope to our community. With a rich history spanning over a century, we have evolved into a comprehensive healthcare system, encompassing 3,900 beds and serving over 142,000 inpatients and 3.9 million outpatient visits annually. Our extensive network includes 24 award-winning hospitals, 9 specialty institutes, 14 urgent care centers, and over 100 primary care practices, reaching communities across Florida.
Orlando Health is devoted to offering benefits that exceed expectations, including career-enhancing educational programs and wellness services designed to support you and your family at every life stage. Our commitment to your well-being begins on your first day, and we strive to provide flexibility to allow you to engage in your passions. The role of Financial Counselor Lead is pivotal in our team, assisting patients and their families in navigating the complexities of payment collection with clarity and comfort.
Key Responsibilities:
- Uphold Orlando Health's dedication to exemplary customer service, performing duties that align with departmental service goals.
- Maintain a positive and professional demeanor while effectively communicating with patients and team members.
- Identify and resolve customer service challenges, initiating follow-up as necessary.
- Accurately gather and input patient and guarantor demographic and financial information.
- Clarify necessary documentation and secure signatures from patients or guarantors.
- Engage with appropriate payers to verify benefits and obtain required authorizations.
- Utilize reports to follow up with insurance payers regarding pending, denied, or appealed accounts.
- Explain insurance benefits and collect co-pays, deductibles, and self-pay amounts.
- Manage collections for related professional services as needed.
- Address outstanding balances from previous accounts and establish payment arrangements as appropriate.
- Resolve patient billing inquiries and issues comprehensively.
- Collaborate with Primary Care or Admitting Physicians to obtain necessary authorizations and detailed information.
- Document authorization and benefit details in the registration system.
- Compile patient records and secure copies of relevant documents, including insurance cards and identification.
- Demonstrate a thorough understanding of third-party reimbursement requirements and regulations.
- Exhibit proficiency in using registration and scheduling systems, electronic verification tools, and web-based resources.
- Adhere to Patient Financial Services self-pay policies, including the completion of financial applications and explanation of payment options.
- Screen patients and guarantors for eligibility in assistance programs and complete necessary applications.
- Follow cash handling policies and perform cashiering functions accurately.
- Maintain knowledge of medical necessity screening processes and relevant coding systems.
- Perform pre-registration tasks, including communication with physician offices and insurance payers.
- Serve as a resource for training new team members and support the implementation of process improvements.
- Maintain departmental logs for statistical reporting and meet departmental goals for collections and customer service.
- Participate in staff meetings and maintain compliance with all Orlando Health policies and procedures.
Qualifications:
- Education: High School diploma or equivalent required; completion of annual educational requirements in Corporate and Patient Financial Services.
- Experience: Minimum of two years in a financial, business office, or customer service role; proficiency in Microsoft Office Suite and typing skills required.
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