Customer Service Representative
3 weeks ago
About the Role:
We are seeking a highly motivated and organized Customer Service Representative to join our team at our H&R Block franchise location. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Answer phones and greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients according to their preferences
- Help ensure all client needs are met during service
- Maintain office cleanliness and organization of resources with team members
- Perform other duties as assigned
Requirements:
- Experience working in a fast-paced environment
- Previous experience in a customer service environment
- Ability to multi-task
- Strong organizational and time-management skills
- Computer proficiency with the ability to use Microsoft Office
What We Offer:
As a Customer Service Representative at our H&R Block franchise location, you will have the opportunity to work in a dynamic and supportive team environment, where you can grow and develop your skills. We offer a competitive pay range and opportunities for advancement.
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