Customer Service Liaison

3 weeks ago


Woodland Hills, California, United States FPI Management Full time
Job Description

Company Description

Multifamily Property Management

Job Summary

The Customer Service Representative is the community's resident relations specialist and is responsible for interacting with residents on behalf of FPI to assist with their needs and concerns, develop and maintain resident retention and lease renewal programs, and provide office support to the Community Director.

Key Responsibilities

  • Assist Community Director with resident needs and complaints.
  • Establish and maintain the best possible occupancy through resident retention.
  • Strive for good resident/management relations, to retain desirable residents.
  • Develop a Resident Retention Program.
  • Develop a Lease Renewal Program.
  • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
  • Comply with all Fair Housing Laws and FPI policies and procedures.

Requirements

  • Minimum 1 year of experience in a similar role, preferably within Residential Property Management.
  • High School diploma or equivalency certificate required.
  • Must be proficient in speaking, reading, and writing in English.

Why FPI Management?

We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career.



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