Guest Services Representative

3 days ago


Franklin, Tennessee, United States Hendrick Automotive Group Full time
Job Title: Guest Services Representative

Job Summary: We are seeking a highly skilled Guest Services Representative to join our team at Hendrick Automotive Group. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests, providing administrative support, and maintaining accurate records.

Key Responsibilities:

  • Provide exceptional customer service, responding to phone calls, and directing guests to the appropriate person or department.
  • Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log with accuracy and attention to detail.
  • Track and filter incoming calls, taking messages and communicating effectively with the Guest Services Manager and Greeters.
  • Reconcile and update data entry with dealership software, producing daily reports as required.
  • Maintain a clean and comfortable environment, adhering to company standards and safety regulations.
  • Participate in required training and demonstrate a commitment to continuous improvement.

Requirements:

  • Previous customer service experience, with excellent interpersonal, communication, and organizational skills.
  • Intermediate skills in Microsoft Office Products and ability to learn Dealership Management System and web-based applications.
  • Valid Driver's License and Automobile Salesperson License (if applicable).

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.

Equal Opportunity Employer: Hendrick Automotive Group is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.



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