Patient Concierge and Security Liaison

1 week ago


Étreux, Hauts-de-France, United States Dana-Farber Cancer Institute Full time

Job Overview: Patient Concierge and Security Liaison

Compensation: $52,000 - $62,000 per year

We are seeking a highly skilled Patient Concierge and Security Liaison to join our team at the Dana-Farber Cancer Institute. This is a unique opportunity to make a difference in the lives of our patients and their families.

As a Patient Concierge and Security Liaison, you will provide exceptional service to patients and visitors, addressing their needs and concerns in a timely and professional manner. You will work closely with our security team to ensure the safety and security of our patients, visitors, and staff.

You will welcome and direct visitors, patients, and staff, providing information and assistance as needed. You will also anticipate the needs of others, providing proactive support to create a positive experience.

In addition, you will assist individuals with disabilities and/or mobility issues, coordinate patient transportation, and maintain a secure environment.

You will work closely with other departments to resolve conflicts and address security concerns. You will also participate in emergency response efforts and maintain a clean and orderly post area.

Requirements:

  • High School Diploma or equivalent required.
  • Previous customer service experience, preferably in a healthcare setting.
  • Certification in CPR/AED/First Aid required.
  • Excellent communication and interpersonal skills.
  • Multilingual abilities a plus.


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