Per Diem Patient Experience Liaison

5 days ago


Étreux, Hauts-de-France, United States Boston Childrens Hospital Full time

Job Summary:

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We are seeking a skilled Per Diem Patient Experience Representative to join our team at Boston Children's Hospital. This role is responsible for providing exceptional patient care and administrative support in our Surgical unit.

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About the Role:

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This per diem position involves working on weekdays, weeknights, and weekends, with three main shifts to choose from: 7am-3:30pm, 3pm-11:30pm, and 11pm-7:30am. The ideal candidate will possess strong customer service skills, excellent communication abilities, and the capacity to work effectively in a fast-paced environment.

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Duties and Responsibilities:

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  • Patient Encounter Management:
    • Provide positive and effective customer service that supports unit operations
    • Collaborate with referring providers and practices
    • Obtain required authorizations to compile patient and staff schedules
    • Schedule patients and support the patient encounter
  • Check In / Check Out:
    • Greet and direct patients, families, and visitors
    • Monitor daily schedule and coordinate flow with clinicians/supervisor
    • Reconcile payments and prepare deposits, provide record of transactions in Hospital systems
    • Facilitate and direct communication with Financial Counseling
  • Administrative:
    • Record and forward messages, triage calls for urgent information or services, initiate calls for emergency services
    • Provide routine clerical support as needed
    • Admin support for Admissions, Discharges, and Transfers
    • Reconcile patient charts during admissions and discharges
    • Update and reconcile the Patient Monitoring System upon admission, discharge, and transfers

Requirements:

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  • A high school level of education, Bachelor's degree preferred
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing, and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies

Compensation and Benefits:

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Boston Children's Hospital offers competitive compensation, including an estimated salary range of $45,000 - $60,000 per year, depending on experience. We also offer unmatched benefits, including flexible schedules, affordable health insurance, child care subsidies, student loan repayment assistance, generous time off, a 403(b) retirement plan, and tuition reimbursement.

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Why Join Our Team:

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Boston Children's Hospital is a world-renowned leader in pediatric healthcare, dedicated to delivering exceptional patient care and advancing medical innovation. As a member of our team, you'll have the opportunity to work alongside talented professionals who share your passion for making a difference in the lives of children and families.

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How to Apply:

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Please submit your application, including your resume and cover letter, through our website.

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Contact Information:

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We welcome inquiries about this opportunity and look forward to hearing from you.



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