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Client Support Specialist

2 months ago

Tampa, Florida, United States AMERICAN METALS SUPPLY LLC Full time

About American Metals Supply, LLC: We are a fast-growing distributor of metals based in Tampa, FL, catering to the southeastern region of the United States. Our strategically placed sales and distribution centers ensure that we can effectively serve our customers across various locations.

Our Mission: We aim to provide top-quality aluminum products accompanied by outstanding service, ensuring value for our customers while fostering a safe and rewarding environment for our employees. As we expand, we are eager to welcome skilled professionals who can contribute to our success.

Position Overview: We are currently seeking a bilingual Sales Support Coordinator to play a vital role in our sales team. This position is crucial for nurturing and sustaining robust relationships with both existing and potential clients. The coordinator will manage various administrative tasks, oversee customer accounts, deliver exceptional customer service, and assist in troubleshooting efforts.

Key Responsibilities:

  • Client Relationship Management: Support the sales team in establishing and maintaining strong connections with clients through consistent communication and follow-ups.
  • Administrative Duties: Manage administrative responsibilities, including customer account management, invoice processing, and record maintenance. Ensure smooth handling of Return Material Authorizations (RMA).
  • Customer Service: Deliver high-quality customer service by promptly addressing inquiries, resolving issues, and facilitating troubleshooting processes.
  • Material Specifications: Assist clients in understanding material specifications by providing necessary information and support.
  • Customer Follow-ups: Conduct follow-up activities to ensure customer satisfaction and address any outstanding needs.
  • Sales Support: Aid the sales team by preparing necessary sales documents, proposals, and coordinating sales activities.
  • Reporting: Generate and share regular reports on customer interactions, sales activities, and other key metrics.
  • Troubleshooting: Assist in troubleshooting customer issues, collaborating with other departments as necessary.
  • Process Improvement: Identify and suggest enhancements for customer service and sales support processes.
  • Perform additional duties as required.

Qualifications:

  • Education: High school diploma or equivalent.
  • Bilingual in English and Spanish is preferred.
  • Experience: Minimum of 2 years in sales support, customer service, or a related field.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with CRM software is advantageous.
  • Attributes: Detail-oriented with a focus on accuracy; ability to work independently and collaboratively; positive attitude and proactive problem-solving skills.

Benefits:

  • 401(k) with matching contributions
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

American Metals Supply is an equal opportunity employer and welcomes all qualified applicants. We provide fair consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status. We maintain a drug-free workplace.