Healthcare Navigator

7 days ago


Houston, Texas, United States Planned Parenthood of Michigan Full time

**Job Title:** Healthcare Navigator

**Location:** Houston, TX

The Planned Parenthood of Michigan is seeking a skilled Healthcare Navigator to join our team. As a key member of our staff, you will play a vital role in ensuring timely and accurate follow-up for patients. You will collaborate closely with patients, nurses, clinicians, and community partners to deliver exceptional patient care.

**Job Description:**

* Assist patients with lab results, questions, refill requests, and referral follow-up in accordance with PPFA Medical Standards and Guidelines.
* Effectively communicate follow-up plans to patients and explain treatment plans.
* Follow up on established plans of care for Care Paths and abnormal lab results.
* Provide nonjudgmental communication and excellent customer service for optimal patient experience.
* Collaborate with licensed teammates to answer patient questions via phone or patient portal.
* Serve as a resource to PPGC teammates regarding follow-up information.
* Perform mandatory STI reporting to Louisiana and Texas states, as indicated.
* Work collaboratively with the Care Coordination Team, health centers, providers, and other departments to develop person-centered care planning processes.
* Demonstrate flexibility and openness in daily work and encourage others to adapt to change and improvement.
* Accept and readily adapt to changing priorities, new ideas, strategies, procedures, and methods.
* Liaise with other departments, providers, and resources to establish positive working relationships.
* Provide confidential and quality patient care services at all times.
* Make positive connections with coworkers, patients, and the community.
* Work independently on-site or remotely with minimal supervision.
* Proactively resolve barriers, support, or escalate complex follow-up cases to licensed teammates.
* Collaborate with Communications to share patient stories, as appropriate.
* Participate in research duties, per protocol.

**Requirements:**

* At least one year of experience in a medical field, preferably reproductive healthcare.
* Excellent customer service and communication skills.
* Bilingual preferred.

**Benefits:**

We offer competitive salaries ranging from $40,000 to $60,000 per annum, based on experience, plus benefits including medical, dental, and vision coverage, 401(k) plan, paid time off, and opportunities for professional growth and development.

This role is ideal for individuals who value collaboration, excellence, and inclusivity. If you are passionate about delivering exceptional patient care and have a strong commitment to reproductive justice and health equity, we invite you to apply.



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