Virtual Call Center Representative

4 weeks ago


Wilmington, North Carolina, United States Dynata Full time
Virtual Call Center Agent

Job Summary: We are seeking a skilled Virtual Call Center Agent to join our team. As a Virtual Call Center Agent, you will be responsible for conducting outbound surveys with respondents and accurately recording their answers. These surveys cover a range of topics, from politics to customer satisfaction, and will be used to help our clients make informed business decisions.

Responsibilities:

  • Conduct outbound surveys with respondents via telephone
  • Accurately record respondent answers and provide feedback to clients
  • Work independently in a home-based setting
  • Meet productivity and quality standards

Requirements:

  • 18 years or older
  • Ability to read and speak clearly
  • Ability to handle difficult calls in a professional manner
  • Ability to listen and comprehend respondent answers
  • Typing speed of 30 wpm while maintaining accuracy
  • Ability to sit and type for majority of shift
  • Ability to provide own equipment (laptop, headset, webcam, etc.)
  • Quiet, noise-free home office space

Equipment Requirements:

  • Windows machine running Windows 10 or Mac computer running a recent version of MAC OS
  • 8 GB of RAM
  • 64 bit Operating system
  • 1.8GHz CPU or faster with at least 2 cores
  • Most recently updated version of Chrome browser
  • Ability to download software to the computer
  • 10 Mbps download internet access speed, 5 mbps upload speed or higher
  • Direct plug-in wired access to the data connection
  • Direct plug-in access for power for computer or laptop
  • USB or other WIRED headset with mic
  • Working Webcam
  • Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection

About Dynata:

Dynata is committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process. Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.



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