Senior Support Engineer
3 weeks ago
Job Summary
We are seeking a highly skilled Senior Support Engineer to lead the resolution of complex escalated technical problems for our customers. As a Senior Support Engineer, you will be responsible for ensuring exceptional user experience and driving customer satisfaction.
Key Responsibilities
- Lead the resolution of complex escalated technical problems for customers
- Drive the stability and efficiency of our services by providing advanced troubleshooting for data integrity and code functionality issues
- Develop and maintain innovative scripts for automation, diagnostics, and data correction
- Collaborate with senior Cloud Management and software development colleagues
- Coach and mentor junior staff and maintain comprehensive technical documentation
- Lead application support colleagues in resolution complex application issues and champion SLA and KPI adherence
Requirements
- 4 years experience in back-end technical support of SaaS applications
- Advanced proficiency with APIs, Python scripting, SQL, non-relational data sources, and modern data warehousing
- Strong understanding of cloud computing and Azure services
- Bachelor's degree or certificate in Information Technology, Computer Science, or related field
Work Environment
We offer a flexible hybrid work environment that requires you to live in the state of North Carolina, within a commutable distance to our office.
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