Client Service Representative

1 day ago


Peabody, Kansas, United States Banfield Pet Hospital Full time
Job Summary

The Client Service Coordinator is a vital role at Banfield Pet Hospital, responsible for driving the flow of clients and pets through the hospital, maximizing productivity, and ensuring exceptional client care.

Key Responsibilities
  • Client Recruitment: Promote hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Patient Flow Management: Maximize the number of pets seen by the hospital team through efficient hospital operations to support the needs of wellness plan clients.
  • Client Service: Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
  • Administrative Tasks: Assist with administrative functions, including maintaining accurate balances, utilizing proper opening and closing procedures, and conducting other tasks as necessary.
Requirements
  • Education: High School Diploma or equivalent preferred.
  • Experience: One year related experience required, with customer service preferred.
  • Medical Background: Medical background with medical terminology training is preferred.
Working Conditions

The Client Service Coordinator will work in a fast-paced hospital environment, exposed to a variety of pets, and may be required to work special hours, including weekends and evenings.



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