Hospital Experience Coordinator

7 days ago


Peabody, Kansas, United States Boston Children's Hospital Full time

Job Summary:

Boston Children's Hospital is seeking a skilled Patient Experience Representative to join our team. As a Per Diem Patient Experience Representative, you will play a vital role in ensuring a positive and effective experience for our patients and families.

Key Responsibilities:

  • Patient Encounter Management:
    • Provide exceptional customer service that supports unit operations and enhances the patient experience.
    • Collaborate with referring providers and practices to ensure seamless communication and coordination.
    • Obtain required authorizations to compile patient and staff schedules, ensuring efficient and effective use of resources.
    • Schedule patients and support the patient encounter, ensuring a smooth and stress-free experience.
  • Check In / Check Out:
    • Greet and direct patients, families, and visitors, providing a warm and welcoming environment.
    • Monitor daily schedules and coordinate flow with clinicians and supervisors to ensure efficient and effective use of resources.
    • Reconcile payments and prepare deposits, providing accurate and timely record of transactions in Hospital systems.
    • Facilitate and direct communication with Financial Counseling to ensure seamless and effective resolution of patient financial matters.
  • Administrative:
    • Record and forward messages, triage calls for urgent information or services, and initiate calls for emergency services as needed.
    • Provide routine clerical support as needed, ensuring a smooth and efficient operation.

Requirements:

  • A high school level of education, Bachelor's Degree preferred.
  • Prior customer service or administrative experience preferred.
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
  • The ability to work with diverse internal and external constituencies.


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