Coffee Specialist

3 days ago


Milwaukee, Wisconsin, United States Giri Corporation Full time
Position Overview

The Coffee Specialist role is essential in delivering an exceptional customer experience that embodies the principles of Outstanding Service. Specialists collaborate to foster a café atmosphere characterized by excellence, positivity, and a sense of urgency towards customer satisfaction.

Key Responsibilities:

  • ENGAGING WITH CUSTOMERS: Specialists prioritize customer interaction, warmly welcoming each guest upon their arrival. They learn and utilize customers' names, treating them with the same care and attention as they would their closest friends.
  • PROVIDING RECOMMENDATIONS: Specialists dedicate time to every customer by offering tailored product suggestions, including food items, gift cards, loyalty programs, and seasonal specials.
  • COFFEE ENTHUSIAST: Every team member should possess a passion for coffee, continually cultivating a contagious enthusiasm for it and seeking deeper knowledge. Specialists are expected to craft exquisite beverages at the quality level of a certified barista following their training.
  • MAINTAINING A CLEAN ENVIRONMENT: Throughout their shifts, specialists actively contribute to keeping the café pristine, from the entrance to the restrooms, ensuring it is well-stocked and remarkably tidy.
  • SHOWING GRATITUDE: As representatives of the company, Coffee Specialists express sincere appreciation to every customer at least once during each interaction.

Qualifications:

  • Genuine passion for coffee
  • Enthusiastic about customer service
  • Consistent and punctual attendance
  • Open to feedback and coaching
  • Desire for continuous learning
  • Effective and respectful communication skills
  • Ability to stand for extended periods (minimum of 3-4 hours)
  • Team-oriented mindset
  • Availability for at least two shifts weekly, including one weekend shift

All employees are expected to refrain from working for any other coffee-related companies during their employment with Giri Corporation. This includes any businesses involved in coffee beverage production or training.

Training:

Giri Corporation offers comprehensive coffee training for all Coffee Specialists.

Compensation and Benefits:

The position offers a base pay of $12.00 per hour, supplemented by an average hourly tip rate of $7. Upon successful completion of training, specialists receive a $0.50/hr pay increase.

Additional benefits include:

  • Complimentary weekly coffee (1⁄2 - 1lb) for both part-time and full-time employees
  • Free coffee beverages during scheduled shifts
  • Paid Time Off, including vacation, mental health days, sick leave, and volunteer time
  • Double pay for holidays worked
  • Employee discounts of 40%

Giri Corporation strongly encourages individuals from diverse backgrounds to apply. We are an Equal Opportunity Employer committed to fostering an inclusive environment for all employees.

Please indicate your preferred availability and desired number of scheduled hours in the application form.



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