Client Relationship Manager
2 weeks ago
Company Overview:
Puffer-Sweiven has established itself as a premier provider of equipment and services dedicated to process control, automation, safety, and reliability for over 75 years. Our mission is to enhance operational efficiency and safety for facilities by delivering high-quality products, expert technical support, and a knowledgeable team that implements effective process solutions tailored to exceed customer expectations. Our unwavering commitment to excellence allows us to offer the most advanced products and services to our clients across the Central and Gulf Coast regions of Texas.
Core Competencies:
As a recognized Impact Partner of Emerson, we provide a diverse array of superior solutions, featuring top-tier product lines customized for specific applications. Key areas of expertise at Puffer-Sweiven include:
- Process Control & Safety Systems
- Control Valves & Regulators
- Isolation Valves & Actuation
- Oil & Gas Automation
- Reliability Solutions & Services
- Pressure Management
- Specialty Pumps & Rotating Equipment
- Instrumentation
- Maintenance & Repair Services
Position Title: Account Manager - FCS Process End Users
Key Responsibilities:
- Develop, maintain, and expand professional relationships with clients influencing the selection of technology, products, and services related to actuation.
- Identify, qualify, nurture, and secure new customer accounts and sales opportunities.
- Possess extensive knowledge of products and applications.
- Stay updated on industry trends, technological advancements, and competitor activities.
- Provide comprehensive customer support with an emphasis on retention.
- Build rapport and influence customer preferences and specifications.
- Collaborate with account teams to create and execute Account Plans.
- Coordinate across departments to deliver effective customer solutions.
- Prepare and submit sales reports and necessary documentation promptly.
- Manage customer expectations regarding deliverables and timelines.
Qualifications:
Education/Knowledge:
- BS/BA degree required, ideally in engineering or a related technical discipline.
- Comprehensive understanding of process industry applications, operations, and technology, especially in pressure management equipment and valve actuation/control products.
Experience/Skills:
- At least 5 years of demonstrated outside sales experience in the process control sector. Existing industry connections are advantageous.
- Experience engaging with Upstream and Midstream End Users and Engineering Contractors.
Competencies:
- Effective communication skills to influence technical decision-makers.
- Strong prospecting and problem-solving abilities.
- Exceptional presentation and written communication skills.
- Technical proficiency in assessing product applications and alternatives.
- Customer service skills to foster trust and loyalty.
- Interpersonal skills to engage effectively with customers and internal teams.
- Drive, initiative, and negotiation capabilities.
- Proficiency in information management and self-management.
Location Requirement:
Must reside in the designated service area.
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