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Client Relationship Manager

2 months ago

Corpus Christi, Texas, United States Puffer-Sweiven Full time
Job Overview

Company Overview:

Puffer-Sweiven has established itself as a premier provider of equipment and services for process control, automation, safety, and reliability for over 75 years. Our mission is to enhance operational efficiency and safety in facilities by delivering high-quality products, expert technical support, and knowledgeable personnel to implement effective process solutions that surpass customer expectations. Our dedication to excellence guarantees that we offer the most advanced products and services to our clientele in the Central and Gulf Coast regions of Texas.

Core Competencies:

As a local Impact Partner of Emerson, we provide a diverse array of superior solutions, featuring top product lines tailored to specific applications. Our areas of expertise at Puffer-Sweiven include:

  • Process Control & Safety Systems
  • Control Valves & Regulators
  • Isolation Valves & Actuation
  • Oil & Gas Automation
  • Reliability Solutions & Services
  • Pressure Management
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Position Title: Account Manager - FCS Process End Users

Key Responsibilities:

  • Develop, maintain, and expand professional business relationships with clients who influence the selection of technology, products, and services for actuation-related solutions.
  • Identify, qualify, nurture, and secure potential new client accounts and sales opportunities.
  • Possess extensive product and application knowledge.
  • Stay updated on industry trends, technological advancements, and competitive achievements.
  • Provide comprehensive customer support with an emphasis on client retention.
  • Build rapport and relationships to influence client preferences and specifications.
  • Collaborate with account teams to formulate and execute Account Plans.
  • Coordinate across departments to deliver customer solutions effectively.
  • Prepare and submit sales reports and necessary documentation promptly.
  • Manage client expectations regarding deliverables and timelines.

Qualifications:

Education/Knowledge:

  • A BS/BA degree is required, preferably in engineering or a related technical field.
  • Comprehensive knowledge of process industry applications, operations, and technology, particularly in pressure management equipment and valve actuation/control products.

Experience/Skills:

  • A minimum of 5 years of demonstrated outside sales experience in the process control industry. Existing industry contacts are advantageous.
  • Experience engaging with Upstream and Midstream End Users and Engineering Contractors.

Competencies:

  • Effective communication skills to influence technical decision-makers.
  • Strong prospecting and problem-solving abilities.
  • Excellent presentation and written communication skills.
  • Technical proficiency in evaluating product applications and alternatives.
  • Customer service skills to foster trust and loyalty.
  • Interpersonal skills to engage with clients and internal teams.
  • Drive, initiative, and negotiation skills.
  • Proficiency in information management and self-management.