Insurance Team Lead

7 days ago


Phoenix, Arizona, United States American Vision Partners Full time
About American Vision Partners

We are a leading provider of ophthalmology services, partnering with top practices to deliver exceptional patient care. Our team is dedicated to building the nation's largest and most comprehensive eye care practices, operating over 100 eye care centers across the country.

Job Summary

We are seeking an experienced Insurance Team Supervisor to oversee our insurance accounts receivable team. The successful candidate will be responsible for leading a team of professionals, ensuring timely and accurate claims submission, and maintaining a high level of productivity and performance.

Key Responsibilities
  • Lead the insurance accounts receivable team, performing job duties as needed and providing guidance and support to team members.
  • Maintain positive leadership and provide regular performance feedback, encouraging open communication and idea-sharing.
  • Participate in the hiring and review process for team members, ensuring the best fit for the role.
  • Review and approve requests for adjustments and refunds from the insurance team.
  • Ensure the team resubmits insurance claims that have received no response or are not on file.
  • Monitor and manage the productivity and performance of assigned employees, reporting daily/weekly/monthly department metrics to Senior Management.
  • Ensure the team follows up with insurance companies and confirms claims are paid/processed.
  • Produce productivity and error reports for the department manager.
  • Oversee the team's review and appeal of unpaid and denied claims.
  • Perform monthly billing audits to ensure timely and accurate claims submission and insurance follow-up activities.
  • Monitor and manage key performance indicators and data for the department, providing reporting and action plans for improvement.
  • Supervise the team to ensure maintenance of an error rate in accordance with departmental policy.
  • Perform additional duties as assigned.
Requirements
  • High School diploma or equivalent.
  • 5 years of medical billing experience.
  • Strong background and experience in Revenue Cycle Management.
  • Ophthalmology background desired.
  • 2+ years in a leadership role preferred.
  • Active knowledge of CMS guidelines, contracted insurance guidelines, and coding policies.
  • Ability to lead a team by demonstrating a positive attitude, openness to change, willingness to help, and respect for others and their ideas.
  • Excellent verbal and written communication skills.
  • Detail-oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment.
  • Demonstrated computer literacy and excellent math skills.
  • Ability to maintain a high level of confidentiality and professionalism.
Benefits

We offer a comprehensive benefits package, including medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, and opportunities for growth and development.



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