Customer Service Ambassador

2 weeks ago


Albuquerque, New Mexico, United States UniFirst Full time

**About UniFirst**

We are an international leader in the garment services industry, with over 14,000 team partners serving 300,000 business customer locations throughout the U.S., Canada, and Europe.

In our role as a Customer Service Representative, you will be responsible for delivering outstanding customer service as a liaison between customers and UniFirst.

Responsibilities

  • Assist customers by answering questions related to accounts, procedures, and services via phone or email.
  • Provide excellent customer service to both customers and UniFirst personnel.
  • Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
  • Partner with UniFirst's Sales Department to provide administrative support.
  • Complete basic data entry and other administrative tasks.

Requirements

  • A minimum of 2 years of experience in a customer-facing role, preferably in an administrative setting.
  • Prior experience in accounts receivable is highly encouraged.
  • A high school diploma or equivalent is recommended.
  • Excellent verbal and written communication skills, with professional telephone and email etiquette.
  • Essential skills include active listening, responsiveness, and a personable demeanor.
  • Computer skills: proficient knowledge of Microsoft Office products (e.g., Outlook, Excel, Word, TEAMS).
  • Time management and organizational skills, with attention to detail.
  • A collaborative, team-player capable of working independently.
  • A problem solver in a dynamic environment.
  • Comfortable performing basic mathematical skills (e.g., adding, subtracting, multiplying, dividing).

Benefits

  • We offer competitive compensation, including a salary range of $45,000 - $60,000 per year, depending on location and experience.
  • A comprehensive benefits package, including health insurance, employee assistance program, life insurance, paid time off, direct payroll deposit, tuition reimbursement, 30% employee discount, and employee referral bonuses.
  • Opportunities for career growth and development, with a focus on continuous learning and professional development.


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