Technical Support Operations Coordinator

1 week ago


Philadelphia, Pennsylvania, United States Vector Security Full time
Job Title: Technical Support Operations Coordinator

We are seeking a highly skilled Technical Support Operations Coordinator to join our team at Vector Security. As a Technical Support Operations Coordinator, you will play a critical role in providing exceptional customer service and ensuring the efficient operation of our technical support services.

Responsibilities:
  • Schedule service appointments with customers to maintain efficiency, proper routing, and minimal overtime.
  • Utilize software to select the appropriate technician and document any travel required.
  • Ensure necessary parts are available to maintain appropriate service levels.
  • Manage technician schedules throughout the day.
  • Provide excellent customer service and resolve issues that may arise.
Requirements:
  • Minimum of 2 years of office setting and customer service experience.
  • Superior verbal and written communication skills.
  • Excellent customer service skills required.
  • Above average computer skills, including:
  • The ability to type a minimum of 35 wpm with a high degree of accuracy while talking.
  • Must be able to navigate within multiple systems while speaking with customers.
  • Superior organizational skills, with a high degree of detail.
  • Ability to work in a fast-paced environment.
  • Ability to interact in a professional and courteous manner with people at all levels.
What We Offer:

We offer a comprehensive benefits package, including:

  • Competitive compensation with incentive eligibility.
  • Medical, dental, and vision coverage.
  • HSA/FSA programs.
  • Company-paid life and AD&D insurance.
  • Company-paid short- and long-term disability.
  • Voluntary benefit products.
  • 401(k) retirement savings plan after just 60 days.
  • 7 Company Holidays, plus 2 Floating holidays of your choice.
  • Paid Time Off.
  • Tuition reimbursement.
  • Employee Assistance Program (EAP).
Our Values:
  • Win as a team.
  • Do the right thing.
  • Make a difference every day.
  • Get it done.
  • Think big.


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