Patient Engagement Specialist

3 weeks ago


Tennessee, Illinois, United States PopHealthCare Full time
About the Role

We are seeking a highly skilled Patient Engagement Specialist to join our team at PopHealthCare. As a key member of our organization, you will play a vital role in providing exceptional patient experience and connecting our healthcare providers with patients through successful scheduling of in-home assessments and longitudinal care visits.

Key Responsibilities
  • Patient Engagement: Develop and maintain strong relationships with patients, addressing their inquiries and concerns in a professional and empathetic manner.
  • Provider Scheduling: Coordinate with healthcare providers to schedule patient visits based on patient preferences and availability, ensuring timely confirmation of appointments.
  • Revenue Optimization: Support leads in prioritizing scheduling to maximize reimbursement earnings from health plans, collaborating with internal teams to optimize the fill-rate of patient visits and identify opportunities to increase engagement rates.
  • Documentation and Reporting: Maintain accurate and detailed records of member interactions, scheduling, and outcomes, generating reports and providing insights as needed.
  • Compliance: Ensure adherence to all relevant healthcare regulations and company policies, staying updated on industry changes and best practices.
Requirements
  • High school diploma or GED required, preferably Bachelor's degree or equivalent experience preferred.
  • Proven experience in customer service, engagement, scheduling, or related roles.
  • Strong communication and interpersonal skills.
  • Ability to handle sensitive patient information with discretion and professionalism.
  • Exceptional organizational skills and attention to detail.
  • Proficiency in using scheduling software and Microsoft Office applications.
  • Experience with Five9 and Salesforce software is a plus.
Attributes
  • Ability to provide creative solutioning.
  • Resourceful and proactive, with a customer-centric mindset.
  • Problem-solving ability to address scheduling challenges.
  • High level of empathy and patience when dealing with patients.
  • Results-oriented with a drive to meet or exceed engagement and scheduling targets.
  • Team player who can collaborate effectively with healthcare providers and internal teams.
Benefits
  • Healthcare and Supplemental Coverage: Comprehensive coverage for medical, dental, and vision needs, and supplemental benefits.
  • Financial Security: Plan for the future with our retirement benefits.
  • Learning: Keep growing with opportunities for continuous education.
  • Work-Life Balance: Enjoy generous paid time off, including sick leave, holiday breaks, and flexible scheduling.


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