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Customer Engagement Specialist

2 months ago

Woodbury Tennessee, United States Old National Bank Full time

Position Overview:
Old National Bank has a rich history of serving clients and communities since 1834. With total assets of $48 billion, we are a regional leader committed to the communities we support.

As a reliable partner, we focus on assisting our clients in achieving their aspirations and goals, while also dedicating ourselves to social responsibility through community involvement and charitable contributions.

Our employees are our most valuable resource, and we consistently invest in their professional growth and development.

We provide a range of initiatives led by team members who are enthusiastic about enhancing engagement, promoting awareness of diverse backgrounds and experiences, and fostering inclusion throughout the organization.

We are currently looking for a Customer Engagement Specialist.

We seek individuals who prioritize customer satisfaction and possess a strong motivation to assist our clients in reaching their financial goals.

Whether you have extensive experience in banking or are just starting your career in the financial sector, we are here to support you in achieving your personal and professional aspirations.

The Customer Engagement Specialist role is a vital customer service position within our organization.

This role encompasses various responsibilities, including introducing banking products and services to clients, participating in sales initiatives, processing debit and credit transactions, and addressing customer relationship concerns.

Additionally, this individual will be responsible for managing cash orders and shipments for the banking center, as well as maintaining CTR records.

The Customer Engagement Specialist also has the added responsibility of overseeing the banking center vault, which includes balancing the vault, distributing cash to designated team members, and ordering/shipping currency as necessary.

This position may also involve the responsibility of opening new accounts.

As this role is situated in a bilingual environment, proficiency in Spanish is preferred.


Key Qualifications:
High school diploma or GED required

2-3 years of experience in cash handling

Exceptional customer service skills

Proven record of accuracy in balancing

Strong organizational skills and attention to detail

Ability to lift heavy boxes of coins


Old National is proud to be an equal opportunity employer dedicated to fostering an inclusive workplace and committed to hiring a workforce that reflects diverse backgrounds, cultures, and perspectives.


As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, sexual orientation, gender identity, or any other characteristic protected by law.


We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed agreement from the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team