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Customer Engagement Specialist
2 months ago
Position Overview:
Are you passionate about customer service? Become a vital part of First Citizens Bank's mission to enhance client experiences. This role is a full-time position dedicated to serving our valued customers.
The Customer Engagement Specialist is responsible for executing transactions and addressing various customer service inquiries, while also promoting awareness and understanding of banking services, tools, and resources. This position plays a crucial role in supporting the sales initiatives of the branch by identifying and directing potential sales leads to the appropriate banking professionals.
Key Attributes of a Successful Candidate:
Communication Skills: Demonstrates confidence and professionalism in engaging with customers; shows empathy and understanding in all interactions.
Adaptability: Quick to learn and adjust to new information and technologies.
Team Collaboration: Committed to fostering strong relationships within the team and across departments.
Flexibility: Capable of managing multiple tasks and readily adjusting priorities to ensure efficient workflow; adept at processing information and resolving issues swiftly.
Core Responsibilities:
The primary duties of this role include, but are not limited to:
1. Engaging with customers to assess their banking needs and preferences.
2. Accurately and efficiently processing transactions.
3. Assisting customers with their account servicing requirements.
4. Promoting customer understanding of banking services, including digital banking options.
5. Connecting customers with other branch personnel or banking partners who can provide tailored financial solutions.
Qualifications:
Required Education:
High School Diploma or GED
Required Experience:
A minimum of 6 months of direct customer service experience.
Preferred Skills:
Experience in sales support (including cold-calling and marketing)
Familiarity with retail banking products and services
Excellent communication skills, both written and verbal
Proficient in Microsoft Office applications
If hired, the base pay for this position typically ranges from $17.53 to $23.72 per hour, depending on skills, experience, location, and other permissible factors. First Citizens Bank offers a comprehensive benefits program tailored to support associates at various life stages.
Full-time associates (20+ hours) are eligible for a robust benefits package, including customized offerings designed to support families in diverse ways.
For more information regarding our benefits offerings, please refer to our official resources.