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German Customer Support Specialist

2 months ago

Richmond, Indiana, United States Tails of Courage Full time
Position Overview
We are a rapidly growing dog food subscription service dedicated to transforming the pet food industry. Our mission is to provide personalized nutrition for dogs by crafting unique recipes tailored to their specific needs.

Role Summary
This position is a fully remote opportunity, designed for individuals who are passionate about delivering exceptional customer service. As a Customer Experience Specialist, you will be the primary point of contact for our customers, assisting them in both English and German. Your role is pivotal in ensuring customer satisfaction and loyalty.

Key Responsibilities
1. Serve as the first line of support for customers, addressing inquiries and resolving issues efficiently.
2. Take full ownership of customer interactions, ensuring timely and effective resolutions.
3. Maintain high-quality service standards to enhance customer retention and satisfaction.
4. Educate customers about our product offerings and provide tailored recommendations.
5. Gather feedback and insights to contribute to the continuous improvement of our services and processes.

Required Skills
- Proficiency in both English and German (written and spoken).
- Strong communication skills with a focus on detail and problem-solving.
- Ability to work efficiently in a fast-paced environment while meeting established targets.
- Adaptability and a positive mindset, with a commitment to personal accountability and growth.
- Team-oriented with a friendly demeanor, enjoying collaboration and support for colleagues.

Benefits
- Competitive starting salary with annual performance reviews.
- Flexible working hours to promote a healthy work-life balance.
- Opportunity for hybrid work arrangements.
- Generous holiday allowance that increases with tenure.
- Additional unpaid leave options and a paid volunteer day each year.
- Health insurance coverage.
- Comprehensive parental leave policies.
- Access to professional development resources and courses.
- Discounts on our products.

Next Steps
If you believe this role aligns with your skills and aspirations, we encourage you to apply. We value diversity and welcome applications from individuals of all backgrounds.